Complaint Form
Your message ?
To submit your complaint, please fill in the complaint form
We provide you with the means to express your potential concerns and/or complaints, in the cases where for any reason whatsoever our services did not meet your expectations.
To lodge your complaint, you may fill the Complaint Form above and our Company through the appropriate procedure shall confirm receipt and proceed immediately to the necessary actions, in order to handle/resolve same within a reasonable period of time.
We will keep you updated about the handling process and explain the outcome when the procedure is completed.
We will keep you updated about the handling process and explain the outcome when the procedure is completed.
We wish to advise that the process to manage and resolve your complaint does not prevent your potential claim becoming time-barred. In the case where our reply/management of your complaint is not satisfactory to you, you have the right to address the matter to the relevant parties for extrajudicial resolution.
(e.g. The Financial Ombudsman of the Republic of Cyprus or Consumer Protection Service).
(e.g. The Financial Ombudsman of the Republic of Cyprus or Consumer Protection Service).