Claims

We have one of the shortest claim lifecycles -from claim to reimbursement- in the market.

For us, settling a covered loss is the essence of insurance. It is at the heart of American Hellenic’s identity as a leading marine insurer. We understand shipping and shipowners. Our priorities are to prevent disruptions to business and to invest in business development so as to respond better and faster to the requirements of our clients.

Our Claims Department is in continuous dialogue with the client, always seeking solutions, not exclusions. We believe in a pragmatic approach that aids swift and prompt settlement of all valid claims, and we are proud of having one of the speediest claim processing records in the market. Our hands-on team combines technical knowledge, seagoing experience, adjusting experience and law-oriented personnel with a collective deep understanding of marine insurance.

In addition, we can draw on an extensive network of competent surveyors, salvors, solicitors and other professional resources that may be required in order to provide loss mitigation and fast, efficient management of claims, even in the most complex cases. We are dedicated to further improving speed, efficiency, understanding and security to our clients wherever we can.

ahhic-Claims

Claims handling excellence

Daily claim reporting system

Anti-delay policies and procedures

Fast and efficient network of claims experts

Shortest period to reimbursement: 2 days

Largest period to reimbursement: 14 days

Current loss ratio: 69%

Our claims team

Kyriakos Psyrris​

Claims Executive

Nafsika Ioli Kontou

Claims Executive

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